Frequently Asked Questions
Everything you need to know about your WowBao Nails experience
What is the shipping time for my order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are WowBao Nails products cruelty-free?
Yes, we are committed to ethical beauty. All WowBao Nails products, including our acrylic powders and gel polishes, are 100% cruelty-free and never tested on animals.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
How do I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout.
Can I change my order after it has been placed?
If you need to modify your order, please contact our support team immediately. Once an order has entered the fulfillment process, we are unable to make changes or cancellations.